Privacy Policy

Last Updated: September 18, 2026

Arlo Ferns ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our home and garden products, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Arlo Ferns, we may collect personal information that you provide directly to us, including:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment and transaction information
Account information, if you create an account
Customer service communications
Product reviews or other information you choose to provide

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages viewed, referring website, interactions with our website, and cookie or similar technology information.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and updates
Communicate with you about purchases or customer service requests
Maintain and improve our website
Personalize your shopping experience
Detect and prevent fraud or other unauthorized activity
Comply with applicable legal requirements
Provide advertising and measure the effectiveness of our marketing
Send promotional emails or text messages when you have chosen to receive them

You may unsubscribe from marketing communications using the unsubscribe instructions included in the communication or by contacting us.

3. Shopify

Our store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

When you use our store, Shopify may process certain personal information on our behalf and for its own purposes as described in Shopify's applicable privacy notices.

Your information may be processed or stored in countries other than the country in which you live, subject to applicable data protection requirements.

4. Payments

Payments made through our store are processed by Shopify Payments or other payment providers available through our store.

We generally do not directly store complete credit or debit card numbers. Payment providers may collect and process payment information as necessary to complete transactions, prevent fraud, and comply with legal requirements.

5. Cookies and Similar Technologies

Arlo Ferns and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve performance, and support advertising.

Depending on your location and applicable law, you may be provided with options to manage certain cookie and advertising preferences.

You can also configure your browser to block or delete cookies. Disabling certain cookies may affect how some features of our website function.

6. Advertising and Analytics

We may use third-party advertising and analytics services, including services provided by companies such as Google, Meta, or TikTok.

These services may use cookies, pixels, device identifiers, or similar technologies to collect information about how you interact with our website and advertisements.

This information may be used to measure website traffic, understand customer behavior, improve our marketing, measure advertising performance, and provide advertisements that may be more relevant to you.

Where required by law, we will provide appropriate choices regarding the use of personal information for targeted or personalized advertising.

7. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, including:

Shopify
Payment processors
Shipping and fulfillment providers
Website hosting and technology providers
Analytics providers
Advertising and marketing providers
Customer service providers
Apps and integrations used to operate our Shopify store
Professional advisers, such as accountants or attorneys
Government authorities when required by law

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of some or all of our business assets.

We do not disclose personal information to unrelated third parties simply for them to use however they choose.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain targeted advertising or uses of personal information
Appeal certain decisions regarding a privacy request where applicable

These rights are subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Arlo Ferns is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. You should therefore use appropriate care when providing information online.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, legal requirements, or privacy practices.

When we make changes, we may update the "Last Updated" date at the top of this policy. Material changes may also be communicated through our website or by other appropriate means when required.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Arlo Ferns
Home & Garden Store
Website: Arloferns
Email: [daltonsmith445@gmail.com]
Location: Kentucky, United States

For privacy-related requests, please include enough information for us to understand and respond to your request.